Order Status

You can check the status of your orders by accessing your account online at any time of day. All you need is your email address and password. If you have forgotten your password you can request that it be emailed to you automatically from the login page. If you did not register an account with us at the time you placed the order, you will not be able to cheque the status of your order online. In this situation, please contact a Customer Service representative to obtain this information.

Payment Options

Curbside gladly accepts payments for purchases in the form of credit card or money order. Sorry, no personal cheques.

Credit Card

Curbside accepts the following credit cards for payment:

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Money Orders (sent through the mail)

Curbside accepts money orders in denominated in U.S. or Canadian dollars as payment for all orders. Cheques must be drawn on a U.S. or Canadian bank and have the customer's name and address imprinted on the cheque front, with a valid nine-digit bank routing number (ABA code) located at the bottom of the cheque. "Temporary" or counter cheques are not acceptable. Please make your cheque payable to Curbside Cycle and mail to:

• Curbside Cycle
• 412 Bloor Street West
• Toronto, Ontario Canada M5S 1X5

Please Note: If you pay by money order, the shipment of your order will be delayed since we must wait for receipt of the cheque and for the funds to clear before we can ship your merchandise. Paying by any of the above methods typically delays your order about 5 to 15 business days from the day we receive your cheque. Dishonored cheques will be assessed a fee of $20.00 or the maximum allowed by law.

Secure Shopping

We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure. We have established a Secure Shopping Guarantee for every transaction that you make with Curbside. Should any unauthorized charges appear on your credit card as a result of shopping with Curbside, you must notify your credit card provider in accordance with its reporting rules and procedures. We will cover the liability of purchases made through this web site only if the unauthorized use of your credit card resulted through no fault of your own. If your bank holds you responsible for fraudulent charges, we will cover your liability up to $50.00 USD.

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Taxes

Since Curbside is based in Ontario, Canada all orders shipped within Canada will be charged 6% GST. All Bicycles under $1000 dollars and safety gear is exempt from PST as of December 1 2007. All residents of Ontario will be charged PST on all other items. To customers residing in the United States no additional taxes will be charged by Curbside, but please be aware that, if applicable, the taxing authorities in your state may charge you a "use" tax on your out-of-state internet and/or catalog purchases. While it is not the responsibility of Curbside to charge or collect this "use" tax from you at this time, we are alerting our customers regarding this possibility as a courtesy. If you require further information on this issue, we suggest you contact the tax authorities in your state directly.

Order Processing

Most orders for in-stock items will begin to be processed as soon as your online purchase is completed. Curbside offers same day shipping on many orders for in-stock merchandise if we receive and process your credit card order before 3:00 pm EST Monday through Friday. Credit card orders for in-stock merchandise received after 3:00 p.m. EST Friday, on a weekend day or a holiday will begin processing the next business day.

Merchandise not available for same day shipping usually ships within two business days after your credit card order has processed. Please note that overnight delivery on credit card orders for in-stock merchandise processed before 3:00 p.m. PST on Fridays will be shipped on Monday as the next business day unless you select Saturday delivery for an additional charge when available. Please consult Donny or Evert at Curbside Cycle for details (1.866.920.4933).

Shipping

Canadian and US Shipments

Curbside ships with UPS on all orders to all destinations in the mainland US and Purolator in Canada. Delivery time is usually 2 to 5 business days in Canada and 5 to 7 to the US from the time your package leaves our warehouse. Tracking info will be sent to each processed orders email. Overnight express is available for additional cost, and can be coordinated by contacting Donny at Curbside Cycle (1.866.920.4933). The costs of express shipping will be determined on a case by case basis.

Shipping rules and restrictions

Most orders begin the order process as soon as your online purchase is completed. Your order will be shipped once your payment is approved, the item is located in stock and the receiving address is verified - (we do not ship to P.O. Boxes, we require a physical address). In the rare case that an item you order is not in stock, you will be notified by telephone and/or email. If you cannot be available to sign for your package, please be sure that an adult who is authorized to sign for your package will be present at the designated shipping address.

(*Important note: If your order is being delivered to an office building, apartment complex or similar facility, or to a public institution such as a hospital, hotel, school, etc., the carrier may accept the signatures of mailroom employees, receptionists, and similar administrative personnel upon delivery. Upon signature or acceptance by such personnel, we shall be deemed to have fulfilled our entire delivery obligation for your order. We are not responsible for lost or stolen items delivered in accordance with the delivery practices noted above.)

Changing Your Order

After you have clicked "Confirm Order," your order begins to process and you cannot make any online changes to your order. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process you may be assessed shipping and handling charges which are not refundable.

Refunds and Credits

We want you to be fully satisfied with every item that you purchase from Curbside. If you are not satisfied with an item that you have purchased online, you may return the item for a full refund of the purchase price, minus the shipping, handling, or other charges, subject to the time period specific to that product and according to our Return/Exchange Instructions.

The item must be returned in new and unused condition, in the original packaging and with all paperwork (this includes warranties), parts and accessories to insure full credit. "New and unused" means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, the tags, or the case; if applicable, the clear plastic wrapping has not been torn or removed; and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.

All items properly returned under this policy are eligible for a refund or a store credit, at your option. If you choose a refund, the adjusted purchase price will be credited in the same form of payment used for the original purchase

You can expect a refund in the same form of payment originally used for purchase as soon as possible upon our receipt of your returned product. You will be refunded any shipping and handling costs if the return is a result of a shipping error on our part.

Damaged or Defective Items

If you receive a damaged or incorrect item, contact Customer Service within no more than 5 business days of receipt of your order. On a case by case basis, we will cover shipping charges upon our receipt of the defective or mis-delivered item which must be returned fully intact with the original packaging via common carrier that provides package tracking. See "Returns and Exchanges" for further instructions. If there is extensive damage to the packaging, refuse the order and contact Customer Service immediately.

Repairs

While the incidence of defects in new items is extremely low, there may be occasions in which repair work becomes necessary (while the product is still under warranty). In most cases, any warranty repair work will be handled directly by Curbside on our premises. However, in some cases in which the manufacturer is the authorized service center, all repairs or replacements will be handled by the manufacturer. Please refer to the warranty card accompanying the product for details.

Returns & Exchanges

You may return "new and unused" merchandise that has not been special ordered within 30 days of ship date for a full refund of the purchase price, minus the shipping, handling, gift packaging, or other charges within 15 days of ship date.

If the returned merchandise involves layaway, the 25% deposit is not refundable. The returned merchandise must be accompanied by proof of purchase and the original copy of the warranty as well as all original documentation and packaging; otherwise, the return will not be honored.

To return items you must obtain a Return Merchandise Authorization (RMA) number from Curbside Customer Service before returning merchandise. We will not accept any returned merchandise without an RMA number. Contact Customer Service to obtain an RMA number, and to recieve detailed instructions on how to return the item(s).

"New and unused" means that there are no scratches, marks, or blemishes on the item; the security tags are still attached; and the item must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used. Repack the product in its original packaging materials, including warranties. Ship your return prepaid and insured for the full purchase price by a carrier that offers package tracking.

Return, Exchange and Repair FAQs

The following are some common questions and answers to return, exchange and repair related issues:

• Q: What are the steps I need to take to return an item to Curbside?
• A: You must obtain a Return Merchandise Authorization (RMA) number prior to returning any product to Curbside. For complete instructions on returning a product to Curbside, please read the Returns and Repairs section.
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• Q: Why must I obtain a Return Merchandise Authorization (RMA) number prior to returning an item to Curbside?
• A: You must obtain an RFA number so that we can easily identify your package when it is returned to our warehouse. Prompt identification allows for expedited handling. Any package returned to our warehouse that does not have an RFA number will not be accepted.
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• Q: When can I expect to receive the item I sent to Curbside for repair?
• A: We will notify you of the status of your repair by e-mail or by phone. The length of time it takes for us to repair your item depends on the nature of the repair.
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• Q: Can I exchange a product I purchased on Curbside?
• A: You can exchange an item as long as the original purchase meets all of the return criteria. However, we will not reship a product until we receive the original item back for inspection.
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• Q: Can I return an item for store credit?
• A: An item may be returned for store credit provided that all return guidelines are met.
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• Q: Does Curbside make repairs that are not covered by a manufacturer's warranty?
• A: Depending upon the type of merchandise, the Curbsides repair center may make repairs that are not covered by a product's warranty. Customers will be charged for those types of repairs. An evaluation is made once the item is returned to us, at which time the Service Department will contact you with details about the repairs and cost involved
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• Q: How do I know what is covered under my manufacturer's warranty?
• A: All warranties are limited unless stated otherwise. For further information regarding warranties, please refer to our Warranty section.
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• Q: Is there a restocking fee on any returned merchandise?
• A: Generally no, unless the returned merchandise was a layaway sale or was considered a return exception, in which cases you will be charged a 25% restocking fee.
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• Q: May I return merchandise that was special ordered or customized?
• A: Merchandise that was special ordered or customized cannot be returned.
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• Q: Is there a preferred method by which I should return an item to Curbside?
• A: Ship your return prepaid and insured for the full purchase price by a carrier that offers package tracking,
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If you have any other questions regarding returns and repairs, please contact Customer Service.